Terms of Service

This is an English translation provided for convenience. The Spanish version governs and prevails if the two differ.

This is what you and we agree to when you use 1h1app Webs. We have written it so it can be understood on first reading. If something does not sit right with you, write to hola@1h1app.com before subscribing.

1. Who we are and what this is

The service is provided by Antonio Rodríguez, Tax ID (NIF) 45318520X, Calle Pintor Casilari Roldán 2, email hola@1h1app.com (hereinafter "1h1app" or "we"). Full details are in the Legal Notice.

1h1app Webs is a subscription website builder: you create your website from the panel, we publish it on our servers and keep it running while the subscription is active. It includes the editor, hosting, the HTTPS certificate, the sections the product offers (forms, bookings, menu, products, blog, employee clock-ins, etc.) and email support.

These terms apply to any person or business with an account on 1h1app Webs. If you subscribe on behalf of a company, you confirm that you are entitled to do so in its name.

2. Your account

• You sign up with an email and a password (8 to 200 characters). You are responsible for keeping it secret and for whatever is done from your account.
• By creating the account you accept these terms and the Privacy Policy. They are linked right below the sign-up button.
• An account belongs to one person or one business. If you need someone else to edit your website, you share access at your own responsibility.
• You must be at least 18 years old to subscribe.

3. 7-day free trial

• When you sign up you get 7 days free. We do not ask for a card and, if you do not subscribe, nothing is charged.
• During the trial you can use the whole product and publish your website at a 1h1app.com address. The only things left out are the domain (free, purchased or your own) and charging your customers with your Stripe: those open up when you pay.
• It is one trial per person and per email address. If that email has already had one, the new account starts without a trial and you can subscribe directly.
• We email you 3 days and 1 day before it ends. If the end comes without a subscription, your website is no longer published, but we delete nothing: everything stays in the editor and goes back online as soon as you subscribe.
• If you subscribe before the trial ends, the paid period starts that same day. There is no second trial.

4. Prices, currency and taxes

• €16/month or €160/year (two months free). Outside Europe the price is the same figure in dollars: $16/month or $160/year.
• The currency is determined by the country you connect from; it cannot be chosen. Europe pays in euros; everyone else, in dollars.
• Prices are final prices: nothing is added at checkout. They include whatever taxes apply in your country.
• You can use a promotional code at checkout if you have one.
• Purchased domains are paid separately, at cost (see section 9).

5. Payment and renewal

• We charge through Stripe. We do not see or store your card.
• It is a subscription with automatic renewal: every month or every year, depending on the plan, it is charged again to the same payment method until you cancel it.
• Your invoices, your card and cancellation are in the Stripe billing portal, which you reach from your panel ("Billing").
• To switch from monthly to yearly (or the other way round), write to us and we change it in Stripe. You do not pay twice for the same period: what you had already paid is deducted.

6. Cancelling

• No minimum term. You cancel whenever you want from the Stripe portal or by writing to us.
• When you cancel, your website stays published until the last day of the period you have already paid for. We send you an email with that date.
• After that, the website is no longer published. The content stays in the editor and you can subscribe again whenever you want.
• We do not refund the unused days of a period already charged (except as provided in section 8 on withdrawal).

7. Failed payments

• If a charge fails, Stripe retries it and we email you so you can update your card in the portal.
• You have 3 days of grace from the end of the paid period. If the charge still fails within that time, your website is no longer published.
• Nothing is deleted: as soon as the payment is settled, the website goes back online.

8. Right of withdrawal (14 days)

If you subscribe as a consumer (not in the course of a business or professional activity), you have 14 calendar days from payment to withdraw without giving reasons, under articles 102 et seq. of the Spanish General Law for the Protection of Consumers and Users.

• Your website works from the same day you pay, but that does not take away your right: at checkout we do not ask you to waive it, so you have the full 14 days. If you withdraw, we refund everything you paid for the subscription, by the same means, within a maximum of 14 days from when you tell us.
• To withdraw, write to hola@1h1app.com from your account email with a clear sentence ("I want to withdraw from my subscription"). You can use this model: "To 1h1app: I hereby give notice that I withdraw from my 1h1app Webs subscription contract concluded on [date]. Name, account email, date."
• The exception is a purchased domain: it is registered as soon as the payment is confirmed and a registration cannot be undone, so that amount is not refunded. Bear this in mind before paying for it. If the registration fails, we refund the full amount without you having to ask.
• After the 14 days, section 6 applies: you cancel whenever you want, with no refund of unused days.
• If one day the checkout process asks you to waive the right of withdrawal in exchange for starting right away, you will see it clearly before paying and we will reflect it here.

9. Domains

There are three ways to have your website on a domain of your own. All three require a paid subscription in good standing.

9.1 The free .com (yearly plan)

• With the yearly plan we give you a .com domain for the first year. Only .com and only with the yearly plan.
• You request it from the panel. We process it by hand and contact you within 24 hours (business days).
• The first year is free. From the second year on, you pay the renewal at the registrar's cost price (today, at most 14 USD per year): we email you at least 30 days before expiry with the price, and you decide whether to pay it, take it with you (9.4) or let it expire. If you leave the subscription, section 9.5 applies.

9.2 Buying a domain from the panel

• You pay for it, in a one-off payment separate from the subscription, at the registrar's cost price (today with no margin for us). The price is shown to you before paying. We only offer domains whose registration and renewal cost at most 14 USD per year.
• Registration runs automatically within minutes. If the registrar rejects it, we refund the full amount without you having to ask.
• The yearly renewal costs whatever the registrar sets at that time (you see it at purchase and on the Stripe receipt). We will email you at least 30 days before it expires so you can decide whether to pay it or let it expire. If it is not paid, the domain expires and, after the registrar's grace period, becomes available to others.

9.3 Bringing your own domain

• If you already have a domain, you connect it yourself from the panel following the DNS instructions. We issue and renew the HTTPS certificate (Let's Encrypt) at no cost.
• The domain remains yours and with your registrar. We do not touch it.

9.4 Ownership and transfer

• The domains we register (free or purchased) are registered in our account with the registrar (today, Porkbun): 1h1app appears as the registrant and administrative contact. We do it this way to set it up without asking you for anything and so it works immediately. We hold it on your behalf: the domain is for your website and we will not use it for anything else or assign it to third parties.
• You can take it with you whenever you want, at no cost. Write to hola@1h1app.com from your account email requesting the transfer. It is a manual process: we unlock the domain and give you the authorisation code (or move it to your account with the same registrar, if you have one) within a maximum of 7 business days. You pay the transfer fee of your new registrar, if there is one.
• The only condition beyond our control: ICANN rules do not allow a domain to be transferred within its first 60 days after registration or within 60 days after a change of registrant.
• If you have an outstanding payment, we will ask you to settle it or to cancel the subscription before transferring. In either case you take the domain with you: we will never hold it back to get paid.
• The domain's DNS is in our account. If you need to add a record (for example, to have email on your domain), write to us and we add it.

9.5 What happens to the domain if you leave

• With your own domain: it simply stops pointing to us. Make the DNS change yourself whenever you want.
• With a domain registered by us: request the transfer, preferably before leaving or within the following 30 days, and you take it with you for free (9.4). We will keep the domain in our account until its expiry date, without renewing or selling it, and in the meantime you can request the transfer (remember ICANN's 60 days). After that it expires.

10. Your content and your responsibility

• Everything you upload or write (texts, photos, logo, products, bookings, contacts) is yours. You only give us permission to host it, copy it in backups and display it on your website, which is what is needed to provide the service.
• You are responsible for having the right to use that content and for the legality of what you publish: your business details, prices, allergens, third-party photos, trademarks, etc.
• The product generates a legal notice, a privacy policy and a cookies policy for your website from the details you give us. They are an aid, not legal advice: as the person responsible for your website, you are responsible for what they say. Review them.
• If you charge your customers (bookings with a deposit, orders), the money goes straight to your Stripe account, with no commission from us. We do not touch that money and are not responsible for your sales, refunds or tax matters.
• What your visitors send you (messages, bookings, orders, your team's clock-ins) we process on your behalf as processor: this is covered in the data processing annex.

11. Acceptable use and limits

You may not use 1h1app Webs to:

• publish content that is illegal, infringes the rights of others, is defamatory, hateful, sexual involving minors or incites violence;
• impersonate another person, company or brand, or set up phishing or scam websites;
• send spam or collect people's data without a legal basis;
• attack, overload or attempt to breach the platform or other customers' websites;
• resell the service as if it were yours.

Product limits: 3 websites per account, 200 MB of images per account and 8 MB per image (we convert and compress them). Some website addresses are reserved for the operation of 1h1app (for example api, admin, blog) and cannot be chosen.

If you breach this, we may unpublish the website or suspend the account, notifying you by email unless there is urgency (fraud, attack, a request from an authority). If it can be remedied, we will give you a deadline to fix it. A suspension for breach does not entitle you to a refund.

12. Availability, backups and support

• We take reasonable steps to keep your website online at all times, but we do not guarantee an availability percentage: there may be downtime for maintenance, failures at the server provider or causes beyond our control.
• We make daily backups (database and images). They are there to recover from a disaster, not to undo specific changes of yours; if you delete something by mistake, write to us and we will see whether it can be recovered.
• Email support at hola@1h1app.com, on business days.
• Our liability, if any, is limited to what you have paid us in the previous 12 months. We are not liable for loss of profit or indirect damages. None of this limits rights the law grants you as a consumer.

13. Changes to the service and to prices

• We improve the product continuously: we add sections, change the editor, etc. We may withdraw features if we give reasonable advance notice and, if it affects something essential to your website, we give you an alternative or you can cancel.
• If we raise the price, we will tell you by email at least 30 days before it applies to your next renewal. If you do not agree, cancel before that date and you will stay on the old price until the end of your paid period.
• If we change these terms, we publish the new version with its date and, if the change is significant, we notify you by email. Continuing to use the service afterwards means accepting them; if you do not agree, you can cancel (section 6).

14. Trash and deletion

• When you delete a website it goes to the trash for 30 days. Within that time you can recover it from the panel. After that it is removed.
• To delete your whole account or export your content, write to hola@1h1app.com from the account email. We send you your texts, photos and data in a reusable format and delete the account. We keep only what the law requires us to: invoices (tax and accounting obligations) and, if you used employee clock-ins, the working-time record for 4 years. All of this is detailed in the Privacy Policy.
• Deleted data may remain for a while in backups: database backups are overwritten after 14 days; image backups, longer (we explain this in the Privacy Policy and, if you ask us, we delete it by hand).

15. Intellectual property

• The editor, the templates, the code, the design and the 1h1app brand are ours. We grant you a licence to use them while you have an account, to create and maintain your websites.
• Your website may keep using the template design while it is hosted with us. If you export your content, you take your texts, photos and data with you; the code of the editor and the templates, no.

16. The Pro access (previous product)

Before 1h1app Webs we sold a Pro access for a one-off payment of €420: 6 one-to-one sessions of 1 hour and support via Telegram. It is still available at /pro and is governed by these rules:

• The 6 sessions are booked from the panel, subject to availability, and expire 12 months after purchase.
• As a consumer you may withdraw within 14 days of purchase provided you have not scheduled or attended any session or used the Telegram support; from then on the service is deemed to have started at your request and there is no refund.
• It is a training and coaching service: we do not guarantee financial results. The material is for personal use and may not be resold.

17. Law, courts and complaints

• Spanish law applies.
• If you are a consumer, any dispute is resolved by the courts of your place of residence. If you subscribe as a company or professional, by the courts of Málaga.
• Before getting there, write to us: most problems are solved with one email.
• If you live in the European Union, you can use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

Annex · Data processing agreement (art. 28 GDPR)

This annex forms part of the terms and applies as soon as your website collects data from other people (customers, visitors, employees). There, you are the controller and 1h1app is your processor. There is no need to sign it separately: accepting the terms means accepting it.

A1. Subject matter and duration

We provide you with the hosting and tools for your website, and to do so we process on your behalf the data your visitors and your team leave on it. It lasts as long as your account. When it ends, A7 applies.

A2. Nature and purpose

Collecting, storing, showing you and sending you (by email) the data that comes in through your website; generating the automatic emails to your customers (booking or order confirmation); storing and exporting clock-ins; keeping backups. Nothing else. We do not use that data for our own purposes or for advertising.

A3. Types of data and data subjects

• Visitors who write or book: name, email, telephone, the message, date and time of the booking, and the IP address of the submission (only to stop spam; it is not displayed and is deleted after 30 days or earlier, together with the message).
• Customers who order or pay: order details, delivery address if requested, amount. Payment is processed by Stripe in your Stripe account; we do not see the card.
• Contacts in your CRM: those you upload or that are created from forms.
• Your team (clock-ins): full name, national ID number (DNI), email, position and the clock-in and clock-out records.
• No processing of special categories of data (health, ideology, etc.) is envisaged. If your business needs them, write to us before using the product for that.

A4. Our obligations

• To process the data only on your instructions (those you give by using the product) and only for the purposes in A2.
• To maintain confidentiality: only staff who need access have it, and they are bound by a duty of secrecy.
• To apply the security measures in A5.
• To notify you without undue delay (that is, as soon as we know) if we detect a security breach affecting your data, with what we know, so that you can report it to the AEPD and to the people affected where applicable.
• To help you handle the rights of your visitors or employees (access, erasure, etc.): if someone requests them from you and you need something from the system that you cannot do from the panel, write to us and we do it. If they ask us directly, we forward it to you.
• To make available to you the information needed to demonstrate compliance with this annex.
• Not to transfer the data outside the European Economic Area except through the sub-processors in A6 under the conditions stated there.

A5. Security measures

• Servers in the European Union (IONOS), with access restricted to the administrator.
• Encryption in transit (HTTPS) on your website and in the panel.
• Passwords stored hashed; sessions with a secure cookie; your Stripe keys encrypted (AES-256-GCM) in our database.
• Daily backups on the server itself; database backups are kept for 14 days.
• Request limits (rate limiting) on forms and login to stop attacks and spam.
• Working-time record: clock-ins are never edited or deleted, only voided leaving a trace, as required by the Workers' Statute.

A6. Sub-processors

You authorise us to use these providers. If we change any of them, we will update it here and notify you by email in advance so that you can object (and, if you object, cancel).

• IONOS SE (Germany) — servers and email delivery. Data in the EU.
• Stripe Payments Europe, Ltd. (Ireland) and Stripe, Inc. (USA) — your customers' payments when you enable charging. Transfer to the USA covered by the Data Privacy Framework and the European Commission's standard contractual clauses.
• Porkbun LLC (USA) — domain registration. It only sees the domain name and our contact details; no data of your visitors.
• Google LLC (Google Places) — only if you ask to import your business listing; we send your business name and address, not visitor data.
• OpenFreeMap — maps on your website. Tiles are served through our server, so the provider does not receive the IP or any data of your visitor.
• DB-IP — country table downloaded on our server for statistics; nothing is sent to it.

A7. On termination

When you delete a website, it stops being accessible and is removed after 30 days. The messages, bookings, orders, contacts and team data it held are deleted when you delete your account (write to us) or earlier, if you ask us to. Before that, you can download them: clock-ins are exported as CSV from the panel and the rest we send you on request. The only exception is the working-time record: we keep it blocked for 4 years because the law requires it to be retained, available to you and to the Labour Inspectorate, and it is deleted afterwards.

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